招聘

年前部门走了一位同事,这半年来HR都在紧锣密鼓的进行着招人计划,最近发布了空缺的所有职位信息鼓励内推(奖金500欧啊!)。

CLIENT SERVICE ENGINEER – IDSS
Location: Beijing, China
Under general supervision provides technical support to customers, answering moderately complex
questions on function and usage of product via the telephone and/or Internet. Serves as primary support
liaison between company and customer. Conveys customer feedback to product development staff.
Possesses thorough knowledge of company’s products used by customers. Responsible for resource
planning and allocation, managing customer expectations and project deliverables, and providing cross-functional escalation and communication.
Main responsibilities:
70% Resolves clients' questions or problems over the telephone or Internet in the areas of system
configurations/setup, product functionality and bugs/enhancements
 Serves as primary support liaison between company and customer
 Keeps customer informed of how and when problems are resolved
 Involved in any additional follow up, testing and troubleshooting
 Responsible for appropriate referral to other support and quality assurance areas
10% Resource Planning/Allocations.
 Write technical notes, application notes, case studies and solutions
 Responsible for resource planning and allocation
20%
 Promotes and maintains a high quality, professional, service-oriented company image among
users
 Other duties as assigned
Profile:
 Bachelor Degree or equivalent education and experience.
 BSEE or BSCS, MCSE, CCIE or equivalent preferred.
 2 years industry experience working in a customer support role, providing technical application
support, in-depth trouble-shooting and diagnostics, and development in the area of either network
security products (Enterprise TS) or programming (SRM TS).
 Minimum 2 years programming experience in C/C++ or C#
 Other programming languages are a plus
 Ability to write sample code to demonstrate SafeNet product functionality
 Some background in licensing technologies
 Experience in cryptography is desirable
 Excellent communication skills, both written and verbal
 Excellent organizational skills
 Strong working knowledge in both Unix/Linux and Windows.
 Familiarity with virtual environments (VMWare or equivalent)
 Ability to work in a fast-paced environment with changing priorities is essential.
 Ability to learn and integrate new technologies in a fast-paced environment.
 Computer networking knowledge is essential

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